Here are the answers to the questions most often asked in the messages we receive. If you can't find the information you are looking for, you can contact us.
I am having difficulty purchasing my ticket online. What to do ?
You can consult the advice given in our Frequently Asked Questions dedicated to online ticketing or send an email to contactbilletterie(at)universcience.fr.
I am interested in a specific scientific or technical subject: where can I find information or documentation on these topics?
The Science and Industry Library offers resources (books, journals, films...) in all scientific and technical fields: life and the environment, science and society, history of science, etc.
A space is dedicated to children and two personalized service spaces offer information and advice: the Cité de la santé and the Cité des métiers. The Louis Braille room offers its services to blind and visually impaired people.
Visit the Library page
Can I send my resume to work or do an internship at the Cité des sciences et de l'industrie?
All of the job and internship offers can be consulted in the Join us section of the Universcience website (the public institution bringing together the Cité des sciences et de l'industrie and the Palais de la Découverte) where you can also submit an unsolicited application.
What would you recommend as a program for my visit when I come to the Cité des sciences et de l'industrie?
Our welcoming staff can advise you on site during your visit to the Cité, but we recommend that you consult the Agenda which will allow you to establish an à la carte program on the date of your choice
What is the schedule of activities at La Villette?
La Villette brings together several institutions including the Cité des sciences et de l'industrie, the Parc de la Villette, the Grande Halle, the Zénith, the Cité de la Musique - Philharmonie de Paris etc. The Cité des sciences et de l'industrie should therefore not be confused with the entire park. To find out about the program and activities of La Villette, visit La Villette website.
I am organizing a group excursion, how can I plan my visit?
For a reservation of more than 10 people, you can contact the group reservation department by telephone on +33140051212, Monday to Friday from 9:15 a.m. to 5:45 p.m. or by email: resagroupescite(at)universcience.fr.
Are the exhibits available in other languages?
Our exhibitions are available in French, English and Spanish. Some of them also benefit from free audioguided tours in French, English, Spanish and Italian that can be downloaded to mobiles.
A personal issue has prevented me from using my tickets. Can I get a refund or reschedule my visit to a later date?
As indicated in our general conditions of sale, tickets are neither refunded nor exchangeable. Only compelling circumstances inherent to the operation of the Cité des sciences et de l'industrie can give rise to a refund.